MailCase Guarantee and Warranty

MailCase Limited Lifetime Warranty

MailCase backs our products with a Limited Lifetime Warranty. This warranty covers the original owner against manufacturing defects and any failure of moving or welded parts under normal use. The warranty does not cover deliberate or accidental damage of the MailCase including attempted break-ins, vandalism, or lost keys.

We started selling MailCase in 2007. We have had mailboxes throughout the US stand for more than a decade without rust. We are proud to stack the MailCase against any of our competitors when it comes to anti-rust performance. However, because of the vast differences in installation conditions across the country the MailCase warranty does not extend to finishes or rust.

MailCase will determine how it will remedy warrantied items at the time a warranty claim is made. MailCase makes no claim and assumes no liability concerning the safety of you, your mail and/or the mailbox. Either could be stolen or vandalized even when the product is installed and used as per instructions. Purchaser understands that it is impossible to make any mailbox 100% vandal proof. A determined vandal or thief can eventually compromise any locking mailbox design.

MailCase Money Back Guarantee

MailCase has a 30 day money back guarantee. If you are unsatisfied with the MailCase for any reason, contact us within 30 days of the date you received the mailbox for return instructions.  Returns should be returned in new condition.  We refund 100% of the purchase price of the mailbox (and post if you buy a post) but not the cost to ship the items to you.  You are also responsible for return shipping costs.  We get a substantial discount from FedEx (almost 1/2 off the retail price) so usually it is most cost effective for us to email return labels to you and then deduct the cost of the return shipping from the refund.  The cost of the return shipping will typically be similar to original cost to ship items to you.

Shipping Information

We ship from our warehouse in Salt Lake City. Most of the time we can ship your order on the same day you order or the day after.  In some rare cases it can take two days.  We use FedEx Ground for our outgoing shipments. FedEx gives us a discounted shipping rate which we pass along directly to you.

To find the exact shipping cost to your address add a mailbox to the shopping cart and proceed to checkout and input your address. You’ll get a chance to see the exact discounted shipping cost directly from FedEx before you commit to buy.

Please refer to the table below for a range of shipping cost estimates to your part of the country:

Shipping Estimates Based on Your Location

Region of United States

Mailbox Only

Mailbox & Post

West Coast States  $41 – $51 $61 – $79
Mountain States $36 – $46 $49 – $68
Midwest & Texas (West of Mississippi River)  $43 – $51 $64 – $79
Midwest & South (East of Mississippi River) $47 – $61 $48 – $79
Eastern States $41 – $52  $61 – $79
Alaska, Hawaii, & Puerto Rico $200 and up (Call for pricing)