Policies

Guarantee and Privacy Policies

MailCase Limited Lifetime Warranty

MailCase backs our products with a Limited Lifetime Warranty. This warranty covers the original owner against manufacturing defects and any failure of moving or welded parts under normal use. The warranty does not cover deliberate or accidental damage of the MailCase including attempted break-ins, vandalism, or lost keys.

We started selling MailCase in 2007. We have had mailboxes throughout the US stand for more than a decade without rust. We are proud to stack the MailCase against any of our competitors when it comes to anti-rust performance. However, because of the vast differences in installation conditions across the country the MailCase warranty does not extend to finishes or rust.  Update July 2021:  If you purchased a Rich Bronze color MailCase in 2019 or 2020 and are having problems with the paint finish, we are extending your warranty to cover the finish.  Contact us for details.

MailCase will determine how it will remedy warrantied items at the time a warranty claim is made. MailCase makes no claim and assumes no liability concerning the safety of you, your mail and/or the mailbox. Either could be stolen or vandalized even when the product is installed and used as per instructions. Purchaser understands that it is impossible to make any mailbox 100% vandal proof. A determined vandal or thief can eventually compromise any locking mailbox design.

MailCase Money Back Guarantee

MailCase has a 30 day money back guarantee. If you are unsatisfied with the MailCase for any reason, just contact us within 30 days for a return shipping address and send it back to us. We will refund 100% of the product cost. MailCase does not refund shipping or return shipping expenses.

Our Commitment to Your Privacy

We have combined the most trusted names in internet security with the most powerful encryption technology to guarantee the safety of your personal information. No online system is safer and more secure than that used by MailCase.

The Kinds of Information We Collect

At MailCase, we only collect information necessary to ship products to you. We keep this information 100% confidential. We do not sell, share, trade, or exchange this information with anybody else for any reason.

We do not collect any of your credit card information. In fact, we do not even see your credit card information. We use the PayPal Website Payments Pro system for all of our payment processing. When you go to the MailCase checkout page, the payment information you provide goes directly into PayPal’s totally secure payment processing system.

In fact, when PayPal processes your payment, they do not even see your credit card information. This information is encrypted using powerful 256-bit encryption. It is passed through at this super-high encryption level directly to your credit card issuer who actually finalizes the payment process.

Positive Secure Socket Layer by Comodo (SSL)

We use the trusted internet company Comodo to provide our SSL certificate. Positive SSL/Comodo was one of the first SSL providers to upgrade their encryption level to powerful 256-bit encryption. This ensures that any information you provide will be transmitted with absolute guaranteed security. Positive SSL/Comodo takes additional steps to verify that we are a strong company with an excellent reputation.

Our website uses analytics software. This helps us know how many visitors come to our site and which pages on our site are the most popular. The analtyics software is totally anonymous. It simply helps us see how popular our site is overall and which pages on our site are the most visited.

Certification as a Better Business Bureau (BBB) Accredited Business

The Better Business Bureau is the most trusted name in business accreditation, period. We are certified by the Better Business Bureau Online program. We chose the Better Business Bureau because they have local BBB offices in every major city including Salt Lake City, Utah where we are located. We have to be verified by the local Salt Lake City office of the BBB as a solid company with an excellent operating history before they will verify our website with the BBB online program. The strict BBB accreditation program provides the highest level business accreditation available. You can shop with confidence on websites that display the BBB seal.

Shipping Information

We ship from our warehouse in Salt Lake City. In most cases we ship your order the same business day we get your order. In some cases it may take up to 2 business days. We use FedEx Ground for all of our shipments. FedEx gives us a discounted shipping rate which we pass along directly to you.

To find the exact shipping cost to your address add a mailbox to the shopping cart and proceed to checkout and input your address. You’ll get a chance to see the exact discounted shipping cost directly from FedEx before you commit to buy.

Please refer to the table below for a range of shipping cost estimates to your part of the country:

Shipping Estimates Based on Your Location