FAQ

How does the MailCase compare with residential locking mailboxes found at Home Depot and Lowes?
How does the MailCase handle outgoing mail?
How many keys come with the MailCase?
Am I required to buy the MailCase locking mailbox with a post?
What is your Guarantee Policy?
How do you guarantee the safety of my personal information?
Is the MailCase locking mailbox easy to install as a do-it-yourself project?
What if I have a masonry enclosure for my current mailbox?
What is the size of the MailCase?
What if my mailbox is mounted side by side with lots of other mailboxes?
Other websites have dozens of different types of mailboxes while you only have one. Why?
Tell me about shipping?
Do you add street numbers to the MailCase?
Does the Post Office need a key to my locking mailbox?

How does the MailCase compare with residential locking mailboxes found at Home Depot and Lowes?

We like to think there is no comparison! We know that most homeowners research their mailbox purchases very carefully. One of the most popular designs found at the big box hardware stores is a junior tray-type design. It is sold for between $99 and $129 plus sales tax depending on where you are in the U.S. These designs have inadequate lock/latch systems, are not made zinc-alloy steel so they will begin rusting soon, are quite a bit smaller than the MailCase, and do not feature our patented Dual Delivery System. The MailCase is more secure, takes larger packages, is easier for your Mail Carrier to use, will last years longer, and is a much better value.
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How does the MailCase handle outgoing mail?

There is a mail clip on the inside of top door. This clip is designed to handle several normal sized envelopes for outgoing mail. The MailCase also comes with a flag. When you have outgoing mail then you can put it in the clip on the inside of the top door and raise your flag. When your mail carrier opens the top door to deliver your incoming mail, they will see your outgoing mail and take it and lower the flag for you.

In order to get USPS approved the MailCase is required to have outgoing mail capability. However, we strongly recommend NOT putting any sensitive documents in the outgoing mail clip. To keep your identity secure we recommend taking your outgoing mail to the Post Office or to the blue mailboxes placed by the Post Office.
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How many keys come with the MailCase?

The MailCase comes with two keys. If you need more than two keys most reputable locksmiths in your area will have a key duplicating machine capable of copying the tubular-type keys that come with the MailCase. We don't have one of these duplicating machines and so we are not able to provide you with more than two keys.
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Am I required to buy the MailCase locking mailbox with a post?

No, you can buy the MailCase locking mailbox together with the post or you can buy the mailbox and the post separately. However, we highly recommend buying your MailCase with a post included. They are designed to go together so your installation will be much easier and it will look better too! Since we are the direct manufacturer, we are able to price the combination very aggressively. You will not find a better mailbox and post at a better price, period.
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What is your Guarantee Policy?

We offer a 30 day money back guarantee on MailCase products. Additionally we offer a one year limited warranty on MailCase products. See our Policies page for details.
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How do you guarantee the safety of my personal information?

Your privacy is our most important concern. First, we never see your credit card information. We use PayPal's Website Payments Pro, which is a credit card processing system operated by PayPal. As a matter of fact, not even PayPal sees your credit card information. The instant you input your payment information it is encrypted and only the credit card company themselves see it. The only information that we have is your name and shipping address so we know where to ship the MailCase. We do not share, sell, trade, or exchange your name and address with anyone for any reason.

Additionally, we are certified by the Better Business Bureau Online program. We chose BBBOnline because they have local BBB offices in every major city including Salt Lake City, Utah where we are located. We have to be verified by the local Salt Lake City office of the BBB as a solid company with an excellent operating history before they will verify our website with the BBBOnline program.

We also use Positive SSL by Comodo for our SSL certificate (Secure Socket Layer). This provides the most powerful available 256 bit encryption to safeguard your information.

See our Policies Page where we give you tons of additional information. You are also welcome to call us on the telephone and talk to us in person!
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Is the MailCase locking mailbox easy to install as a do-it-yourself project?

Yes. If you buy your MailCase with a post included, it is easy to install the MailCase and the post with tools most homeowners have around the house. Your MailCase locking mailbox will come with installation instructions included. We also have a section on this website where we provide installation instructions for the MailCase. If you buy the MailCase with the Surface Mount post because you are mounting it on a concrete, stone, or asphalt slab, you will need to rent a hammer-drill from Home Depot or a local tool rental shop. You will be able to rent one for a few dollars and the operation is simple for most average homeowners. See the installation help page for complete instructions for all installation situations and helpful detailed installation videos.

If you plan to install the MailCase on your own wood post, you can still do it yourself if you are good at working with saws, drills, and other basic wood working tools. If you are installing the MailCase on your own metal post, it will require some basic metal working skills and metal working tools.

If you are going place the MailCase inside a masonry enclosure then you will not need a post. For this type of installation we recommend that you use an experienced masonry contractor to achieve the best results.
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What if I have a masonry enclosure for my current mailbox?

It is difficult to modify existing masonry enclosures to fit locking mailbox designs but it is possible. In our local market in Salt Lake City, we routinely do this for our clients. It requires specialized tools including hand held concrete cutting saws and reciprocating saws with special masonry blades. Not all masonry mailboxes can be retro-fitted. We do not recommend this as a do-it-yourself project. We highly recommend finding an experienced contractor (most likely a masonry contractor) to do this for you.

If your mailbox is made from stone or cultured stone, then it very likely has a semi-solid core made from cinder block. These are virtually impossible to retro-fit. Also, if your masonry mailbox is too narrow, or has a lot of custom brickwork around the existing mailbox then modifying it to fit a locking mailbox is also difficult to impossible.

The best modifications are achieved when the masonry has good width, is uniform, and the top of the masonry is not too ornate. See the photos section of this website for some examples of before and after pictures of masonry column modifications to fit a MailCase.

If you are a MailCase customer, feel free to have your contractor call our customer service department and we can have one of our installation specialists explain the modification procedure to your qualified contractor.
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What is the size of the MailCase?

We designed the MailCase to be large enough to take lots of packages and mail. However, we wanted it to look great in front of your home. So, we made it large, but not too large. The dimensions are:

  • Width - Side to side 13 5/8"
  • Height - Top to bottom 20"
  • Depth - Front to back at deepest point 18 5/8"

The shipping weight of the MailCase is 44 lbs.
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What if my mailbox is mounted side by side with lots of other mailboxes?

If you have limited space between the other mailboxes then it will be difficult to install the MailCase since it will be larger than the standard mailboxes. In these situations, we recommend installing your MailCase to the side of the other mailboxes or on it's own post
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Other websites have dozens of different types of mailboxes while you only have one. Why?

At MailCase we developed a unique patented locking design that allows for easy delivery of everyday mail as well as delivery of packages. We also have the best latch and locking system of any of our competitors. We had to decide how to market these to our customers. Most companies who manufacture mailboxes do not sell directly to the public. Instead, they wholesale their mailboxes to retailers who mark up the price and sell them on their websites. These internet retailers offer mailboxes on their websites from dozens of different manufacturers at the marked-up prices.

We manufacture our own locking mailboxes. We decided that we could sell more mailboxes and give you a better price by selling directly to you and passing the savings along to you. We are committed to selling our proprietary designs directly to the public at a discount. You will not find the MailCase locking mailbox on any other website but ours!
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Tell me about shipping?

Our products are located right here in Salt Lake City. When you buy a MailCase we try to ship it out the same day. However, the handling time can take as long as 2 business days. Shipping times can be as little as one day, to as long as 5 business days depending on where you live. We charge a flat fee for shipping anywhere in the lower 48 states. We will e-mail you the tracking number once the order ships out. Call us for rates if shipping to Alaska, Hawaii, and Puerto Rico. We typically do not ship internationally.
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Do you add street numbers to the MailCase?

We do not offer this service at this time but we will be adding it in the very near future!
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Does the Post Office need a key to my locking mailbox?

No, only you have the key to your MailCase locking mailbox. The mail carrier places the mail through the secure access door and it drops down to the locked chamber below. Only you have the key to the secure locked chamber to retrieve your mail.
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